Returns FAQ & Policy
How do I arrange a return?
- If you don’t want your item or you have changed your mind, you can return an order within 30 days of purchase
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
- You can either email us at email@example.com or click here to go through the process
Will I have to pay to return an item?
- If the items are not faulty you will have to pay a small fee to return your purchase
How long do I have to return my items?
- You must return an item within 30 days of your purchase
Can I receive a refund of my return?
- Once we receive your return, we will inspect it and notify you whether you are suitable for a refund
- If the item is damaged due to our error, you will receive a new item or a refund
How long until I get my refund?
- You will receive your refund within 7-10 days after accepting it
- If you haven’t received a refund within that time frame, please contact your bank or company. Sometimes processing on their end takes longer
- If you have done all these and still haven’t received a refund, please contact us at firstname.lastname@example.org
What if the items are damaged?
- If you are items are faulty or damaged due to our error, we will fully replace the items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: HSI Global, C/O ST, Edison Street, Hillington Trade Park Glasgow GB G52 4JW.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: HSI Global, C/O ST, Edison Street, Hillington Trade Park Glasgow GB G52 4JW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.