Coronavirus (COVID-19) information for our customers
We take the welfare of our customers very seriously and we recognise that this is a particularly worrying time for you all. In response to the coronavirus outbreak, we are continually updating the measures being put in place surrounding our operating procedures.
We remain open for business as usual and are closely monitoring every development making sure everything we do is right for you, there may be some delays or disruptions with deliveries over the coming weeks as we strive to follow government guidelines. Our customer service staff are working from home and are also dealing with alot more queires during this time, we would appreciate your patience and will make sure to get back to you asap.
We and our courier partners are working hard to ensure deliveries stay on schedule and to avoid disruption as much as possible but must keep the health of our customers, our staff and our courier partners staff a priority, and some disruption may be unavoidable.
At the moment we expect orders to be arriving within 5-6 days of the order being placed but it could be sooner than this. Due to the stress also put on courier services it is possible they may not be performing to their usual standards. We would ask you to be patient during this difficult time.
When making deliveries, couriers will be leaving packages on customers doorsteps, knocking on doors and then stepping away instead of passing items directly to customers, this is to avoid unnecessary contact and so that couriers can follow social distancing guidelines, you will still be required to confirm your identify, couriers are also not permitted to enter properties. These changes have all been made in the interest of public health.
In the event that future government policy changes prevent us from delivering your order we guarantee a full refund for any undelivered orders.
We hope to keep you up to date when and as things change, thank you for your continued support.
Updated 27th March 2020